Privacy Policy

Effective Date: 22/06/2021

Thank you for choosing Fleet Physio and Wellness (“the Clinic,” “we,” “us,” or “our”). We are committed to protecting the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines the types of information we collect, how we use and safeguard that information, and your rights regarding your personal data.

Information We Collect:
1.1 Personal Information: We may collect personal information from you, such as your name, contact details, date of birth, medical history, and other relevant information necessary for providing healthcare and wellness services, including massage therapy, acupuncture, phlebotomy, and personal training.

1.2 Medical Information: To ensure appropriate care, we may collect information about your medical condition, treatment history, and other health-related details. This information is treated with the utmost confidentiality and is only used for the purpose of providing healthcare services.

1.3 Website Information: When you visit our website, we may collect non-personal information, such as your IP address, browser type, and operating system. This information is used to improve our website’s functionality and enhance your browsing experience.

Use of Information:
2.1 Service Delivery: We use your personal and medical information to provide you with healthcare and wellness services, including assessments, treatment plans, appointment scheduling, and follow-up care related to massage therapy, acupuncture, phlebotomy, and personal training.

2.2 Communication: We may use your contact details to communicate with you regarding appointment reminders, treatment updates, and other relevant information related to your care and wellness services. By providing your contact information, you consent to receiving such communications.

2.3 Improving Services: We may use aggregated and anonymized data to analyze trends, track patient outcomes, and improve our services. This data does not identify any individual and is used for statistical purposes only.

2.4 Legal Obligations: In certain circumstances, we may be required by law to disclose your personal information to comply with legal and regulatory obligations.

Data Security:
3.1 We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

3.2 We restrict access to your personal information to authorized individuals who need to know the information for providing healthcare and wellness services.

3.3 We regularly review our security practices and update them as necessary to ensure the ongoing integrity and confidentiality of your data.

Data Retention:
4.1 We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements.

4.2 Medical records are typically retained for a minimum period as specified by relevant professional guidelines or legal requirements.

Your Rights:
5.1 Access: You have the right to request access to the personal information we hold about you and receive a copy of that information, subject to legal limitations.

5.2 Rectification: You have the right to request the correction of any inaccurate or incomplete personal information we hold about you.

5.3 Erasure: You may request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

5.4 Restriction: You have the right to request the restriction of processing your personal information in specific situations, such as when you contest the accuracy of the data.

5.5 Objection: You may object to the processing of your personal information in certain situations, including direct marketing purposes.

5.6 Consent Withdrawal: If you have provided consent for the processing of your personal information, you have the right to withdraw your consent at any time.

Third-Party Disclosure:
6.1 We do not disclose your personal information to third parties for marketing purposes without your explicit consent.

6.2 We may disclose your personal information to trusted service providers and business partners who assist us in delivering our healthcare and wellness services, including massage therapy, acupuncture, phlebotomy, and personal training. These third parties are bound by strict confidentiality obligations and are only authorized to use your personal information as necessary to provide the agreed-upon services.

6.3 In certain circumstances, we may be required to disclose your personal information to comply with legal obligations or respond to lawful requests from public authorities.

Marketing Communications:
7.1 With your explicit consent, we may use your contact information to provide you with information about our services, promotions, and events that may be of interest to you. You have the right to withdraw your consent for receiving such marketing communications at any time.

7.2 We may use third-party marketing tools and platforms to facilitate our marketing activities. These tools and platforms are carefully selected and comply with applicable data protection laws.

Cookies and Similar Technologies:
8.1 Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how you interact with our website. This information is used to analyze website traffic, personalize content, and improve our services. By using our website, you consent to the use of cookies and similar technologies as described in our Cookie Policy.

Children’s Privacy:
9.1 Our services are not directed towards individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take appropriate steps to delete that information from our records.

Changes to the Privacy Policy:
10.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels.

Contact Us:
11.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information provided below:

Fleet Physio and Wellness
36 Wintney street, Elvetham Heath, Fleet, GU51 1AN
0797 1131 585
fleetphysio.com@gmail.com

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy